All our knowledge and experience for you to develop and optimize the Contact Management Project with Clients within your company
Contribute our KNOWLEDGE to organizations where Communication
and regular Customer Contact is Important, Necessary, and even Critical
Apply in these Organizations our work Philosophy based on Value and Quality as a line towards the achievement of Results, helping the Organization and its Managers to achieve their Objectives
Discover, Create and Participate in Strategic Proposals for Business Generation using Customer Contact Channels and the most advanced technologies and methodologies.
· Strategy
· Work processes
· Commitment and focus on results
· Quality of Conversation
· Proactivity
· Robotization
· AI, Speech Analytics
· CRM-ITC
· KPIs, reporting
· Apps, Chat/WhatsApp, RRSS, etc.
· Task/contact management
· Productivity
· Activities report
· Handling tools
· Optimization
· Training and differential use of contact channels
· Permanent supervision and support
· Specific training
· Training based on practical knowledge of pills
Our proposal is based on helping to connect these elements, setting as differentiators both the Management of the People who ARE THE VOICE, ARE THE COMPANY” before the Company’s Customers; as Technology, as a basis to create different Methodologies, with scope and guarantee of results.
In short, a solution based on Specialized Support, both executive and advisory, is the pillar on which to grow and exploit the full potential of this important line of Business to have the platform “within your home” and, why not, also to outsource it.
“We help companies to professionalize and/or evolve their Contact Center”
