Additional and detailed information on personal data and information protection

This privacy policy (hereinafter, the “Policy of privacy”) aims to provide additional and detailed information to interested parties on the Privacy Policy of TELCO CUSTOMER CARE & SOCIAL MEDIA COMPANY, SL (hereinafter “TELCO,”) in compliance with the regulations on this matter, regulation (EU) 2016/679, of April 27, 2016, regarding the protection of natural persons concerning the processing of personal data and the free circulation of these data and which repeals Directive 95 /46/CE, and Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights.

This is intended to help the User to make informed decisions when using the Website and to understand how we will treat the personal information provided by the User through the different data collection forms that appear on the Website. We invite you to read it carefully to maintain control over your data at all times.

Likewise, the User guarantees that the data sent or provided is true, exact, complete, and up-to-date, being responsible for any direct or indirect damage or loss that may be caused as a result of a breach of said obligation. If the data provided belonged to a third party, the User guarantees that they have informed said third party of the aspects contained in this Privacy Policy and have previously obtained their authorization to provide their data to TELCO for the purposes indicated.


Who is responsible for the processing of the User’s personal information?


Address: C/ PANTOJA, 10 – 3º – MADRID – 28002 (Madrid)

Telephone: 913537450



For what purpose do we process the User’s personal information?

TELCO will process the information provided by Users in each of the sections of the website for the following purposes:


  • WE TALK: The data provided through this contact form will be processed for the resolution of queries and the sending of the requested information.
  • HOW WE CAN HELP YOU: Resolution of queries.
  • REQUEST BUDGET: Preparation of customized offers, according to requests.
  • WORK WITH US: We will process the data provided to examine the suitability of users for the different applications and study their incorporation into the corresponding selection processes.
  • SOCIAL NETWORKS: the data received through social networks will be processed to meet the requests received and manage interactions with social profiles


What is the legitimacy of the processing of the User’s personal information?

The treatment of the User’s data by TELCO will have its legitimacy in the consent granted when explicitly accepting this Privacy Policy, by checking the box enabled for this purpose in each of the data collection forms.


How long will we keep the User’s personal information?

TELCO will keep the personal data as long as the purpose for which they were collected subsists and as long as the interested party does not express their opposition to their treatment.


The data provided by Users in the WORK WITH US section will be kept for a maximum period of two years for their inclusion in future personnel selection processes.


To which recipients will the User’s personal information be communicated?

The data will not be communicated to third parties except, where appropriate, to competent authorities in the exercise of their functions. Thus, the personal data provided by the User on the Website may be communicated to public bodies, courts, and other administrative authorities, when we consider it necessary to comply with a legal obligation or to exercise legal actions against claims.


What are the rights of the User when he provides us with personal information?

The User has and can exercise the following rights concerning the personal information provided to TELCO:

  • Right of access: the User has the right to obtain confirmation as to whether TELCO is processing personal data that concern you and access such personal data.
  • Right of rectification: the User can request the rectification of inaccurate data or that incomplete data be completed.
  • Right of deletion:the User has the right to request us to delete or eliminate their personal information in some circumstances when, among other reasons, the data is no longer necessary for the purposes for which it was collected or if they withdraw their consent (concerning treatments based on in the same).
  • Right to limitation of processing: the User may request us, in certain circumstances, to temporarily limit the processing of the personal data provided, for example, when they challenge the accuracy of said personal data or oppose the processing, in which case we will only keep them for the exercise or defense of claims.
  • Right to data portability: the User has the right, in the case of processing carried out by automated means, to obtain personal information that you have provided us (in a structured, commonly used, and mechanically readable format) as well as to request that they be transmitted to another entity responsible for processing when this is technically possible.
  • Revoke your consent: the User will have the right to revoke their consent at any time.
  • Right to file a claim with the control authority: the User, when faced with doubts about our privacy practices, including how we have processed their data, can file a claim with the Spanish Agency for Data Protection, especially when they have not obtained satisfaction in the exercise of your rights.

The User can exercise their legal rights before the Treatment Manager, at any time, requesting it through a letter addressed to TELCO at the email address (e-mail): (Reference: “Exercise of GDPR rights”) which must contain: your name and surnames, photocopy of your DNI/NIF (passport or other valid documents that identifies you), petition in which your request is specified, address for notifications, date, signature and, where appropriate, supporting documents of the petition you are making.