We will be the skin of your company on the phone; we will be able to develop a model of super-productive relationships with your customers.
I WANT TO DEVELOP CLIENTS
We will be the skin of your company on the phone; we will be able to develop a model of super-productive relationships with your customers.
BEFORE STARTING
ANALYSIS AND DEFINITION OF THE TARGET OR BUYER PERSON
We propose, on the database of buyer clients, to apply our method of data analysis, to define the profile of your ideal customer.
We propose, on the database of buyer clients, to apply our method of data analysis, to define the profile of your ideal customer.
BEFORE STARTING
ANALYSIS AND DEFINITION OF THE TARGET OR BUYER PERSON
We propose, on the database of buyer clients, to apply our method of data analysis, to define the profile of your ideal customer.
We propose, on the database of buyer clients, to apply our method of data analysis, to define the profile of your ideal customer.
CROSS SELL
AND UP-SELL
Let’s do it
SURVEYS
RESEARCH
Don’t stop doing it
PRESALE
PREPARE THE BUYER
Making a good presale
CROSS SELL
AND UP-SELL
Let’s do it
SURVEYS
RESEARCH
Don’t stop doing it
PRESALE
PREPARE THE BUYER
Making a good presale
SPEECH ANALYTICS
IF WE LISTEN WE SEE, AND IF WE SEE, WE ACT
During the execution, we use SPEECH ANALYTICS technology
in all contact channels, analyzing all conversations.
WHAT WE GET
MEASURE THE FEELING
Reactions to arguments vs moment, customer experience
DETECT PROCESSES TO ROBOTIZE
Filling in the order, recurring queries, updating data, etc.
DISCOVER OPPORTUNITIES
Identify them to launch a sales proposal to lost customers.
NORMATIVE COMPLIANCE
Verify completion, quality, etc.
CROSS SELL
AND UP-SELL
let’s do it
Sell more to your current customers; Offer them complementary products to those they usually consume.
The frequent relationship model will allow them to propose improvements in their purchasing habits.
Let us develop the key arguments and start interacting with them.
SURVEYS
RESEARCH
Don’t stop doing it
Know the level of customer satisfaction with your products, and find out how your competitors or your sellers are doing (Mystery Shopping).
CROSS SELL
AND UP-SELL
let’s do it
Sell more to your current customers; Offer them complementary products to those they usually consume.
The frequent relationship model will allow them to propose improvements in their purchasing habits. Let us develop the key arguments and start interacting with them.
SURVEYS
RESEARCH
Don’t stop doing it
Know the level of customer satisfaction with your products, and find out how your competitors or your sellers are doing (Mystery Shopping).
PRESALE
PREPARE THE BUYER
Making a good presale
Actions such as the presentation of a new product, an update of the existing one, the opening of new businesses, or specific campaigns are reason enough to contact all customers, active and non-active.
BUSINESS PROCESS
OUTSOURCING
Outsource it
Now more than ever is the time to optimize costs and resources, outsourcing processes within the relationship with customers.
· Qualification / Segmentation of databases
· Support services
· Contracts renovation
· Periodic communications
· Collections
· etc.
PRESALE
PREPARE THE BUYER
Making a good presale
Actions such as the presentation of a new product, an update of the existing one, the opening of new businesses, or specific campaigns are reason enough to contact all customers, active and non-active.
BUSINESS PROCESS
OUTSOURCING
Outsource it
Now more than ever is the time to optimize costs and resources, outsourcing processes within the relationship with customers.
· Qualification / Segmentation of databases
· Support services
· Contracts renovation
· Periodic communications
· Collections
· etc.
CLIENT RECOVERY
LOST OR INACTIVE
We never forget them
The effort to get an ex-customer back is always less than trying to get a new one.
We propose a recovery and communication plan using different contact channels, using the information we have: contact details, previous orders, economic situation, … to optimize the engagement.
CLIENT RECOVERY
LOST OR INACTIVE
We never forget them
The effort to get an ex-customer back is always less than trying to get a new one.
We propose a recovery and communication plan using different contact channels, using the information we have: contact details, previous orders, economic situation, … to optimize the engagement.
