TU VOZ
TU VOZ
Desarrollar2

I WANT TO DEVELOP CLIENTS

We will be the skin of your company on the phone; we will be able to develop a model of super-productive relationships with your customers.

Desarrollar2

I WANT TO DEVELOP CLIENTS

We will be the skin of your company on the phone; we will be able to develop a model of super-productive relationships with your customers.

BEFORE STARTING

ANALYSIS AND DEFINITION OF THE TARGET OR BUYER PERSON

We propose, on the database of buyer clients, to apply our method of data analysis, to define the profile of your ideal customer.

 

We propose, on the database of buyer clients, to apply our method of data analysis, to define the profile of your ideal customer.

BEFORE STARTING

ANALYSIS AND DEFINITION OF THE TARGET OR BUYER PERSON

We propose, on the database of buyer clients, to apply our method of data analysis, to define the profile of your ideal customer.

 

We propose, on the database of buyer clients, to apply our method of data analysis, to define the profile of your ideal customer.

CROSS SELL

AND UP-SELL

Let’s do it

SURVEYS

RESEARCH

Don’t stop doing it

PRESALE

PREPARE THE BUYER

Making a good presale

CROSS SELL

AND UP-SELL

Let’s do it

SURVEYS

RESEARCH

Don’t stop doing it

PRESALE

PREPARE THE BUYER

Making a good presale

SPEECH ANALYTICS

IF WE LISTEN WE SEE, AND IF WE SEE, WE ACT

During the execution, we use SPEECH ANALYTICS technology

in all contact channels, analyzing all conversations.

WHAT WE GET

MEASURE THE FEELING

Reactions to arguments vs moment, customer experience

DETECT PROCESSES TO ROBOTIZE

Filling in the order, recurring queries, updating data, etc.

DISCOVER OPPORTUNITIES

Identify them to launch a sales proposal to lost customers.

NORMATIVE COMPLIANCE

Verify completion, quality, etc.

CROSS SELL

AND UP-SELL

let’s do it

Sell ​​more to your current customers; Offer them complementary products to those they usually consume.

The frequent relationship model will allow them to propose improvements in their purchasing habits.

Let us develop the key arguments and start interacting with them.

SURVEYS

RESEARCH

Don’t stop doing it

Know the level of customer satisfaction with your products, and find out how your competitors or your sellers are doing (Mystery Shopping).

CROSS SELL

AND UP-SELL

let’s do it

Sell ​​more to your current customers; Offer them complementary products to those they usually consume.

The frequent relationship model will allow them to propose improvements in their purchasing habits. Let us develop the key arguments and start interacting with them.

SURVEYS

RESEARCH

Don’t stop doing it

Know the level of customer satisfaction with your products, and find out how your competitors or your sellers are doing (Mystery Shopping).

PRESALE

PREPARE THE BUYER

Making a good presale

Actions such as the presentation of a new product, an update of the existing one, the opening of new businesses, or specific campaigns are reason enough to contact all customers, active and non-active.

BUSINESS PROCESS

OUTSOURCING

Outsource it

Now more than ever is the time to optimize costs and resources, outsourcing processes within the relationship with customers.

· Qualification / Segmentation of databases

· Support services

· Contracts renovation

· Periodic communications

· Collections

· etc.

PRESALE

PREPARE THE BUYER

Making a good presale

Actions such as the presentation of a new product, an update of the existing one, the opening of new businesses, or specific campaigns are reason enough to contact all customers, active and non-active.

BUSINESS PROCESS

OUTSOURCING

Outsource it

Now more than ever is the time to optimize costs and resources, outsourcing processes within the relationship with customers.

· Qualification / Segmentation of databases

· Support services

· Contracts renovation

· Periodic communications

· Collections

· etc.

CLIENT RECOVERY

LOST OR INACTIVE

We never forget them

The effort to get an ex-customer back is always less than trying to get a new one.

We propose a recovery and communication plan using different contact channels, using the information we have: contact details, previous orders, economic situation, … to optimize the engagement.

CLIENT RECOVERY

LOST OR INACTIVE

We never forget them

The effort to get an ex-customer back is always less than trying to get a new one.

We propose a recovery and communication plan using different contact channels, using the information we have: contact details, previous orders, economic situation, … to optimize the engagement.