We know how to take care of Clients, we have been there for more than 30 years and we continue to do so. We must do very well because more than 400 companies have trusted us with their Customer Care. We will be the skin of your company and we will take care of your most precious asset
CUSTOMER CARE SERVICE
TO THE CLIENT (SAC)
We professionalize customer service
RECOVERY
OF CUSTOMERS
The most profitable marketing action
SURVEYS
OF SATISFACTION
We show you the truth about what is happening
ACTIVE LISTENING
SPEECH ANALYTICS
Technology applied to the analysis of conversations
SPEECH ANALYTICS
IF WE LISTEN WE SEE, AND IF WE SEE, WE ACT
During the execution, we use SPEECH ANALYTICS technology
in all contact channels, analyzing all conversations.
WHAT WE GET
MEASURE THE FEELING
Reactions to arguments vs moment, customer experience
DETECT PROCESSES TO ROBOTIZE
Filling in the order, recurring queries, updating data, etc.
DETECT OPPORTUNITIES
Identify them to launch a sales proposal to lost customers
NORMATIVE COMPLIANCE
Verify completion, Quality, etc.
CUSTOMER CARE SERVICE
TO THE CLIENT (SAC)
We professionalize customer care services
Attend, respond and solve expertly: that has to be the objective. For this, and for a company to trust us with something so valuable, it is necessary to have a great human team, with the best technology and the necessary experience.
We can do it: 100% in TELCO, 100% in your COMPANY, mixed, or only when needed. Let our consultants help you to have Customer Care Professional Services.
RECOVERY
OF CUSTOMERS
The most profitable marketing action
In every portfolio, some clients stop buying or decrease their volume. Almost always due to a lack of follow-up, contact, or attention. Mostly, due to lack of care.
We put a lot of focus on capturing and very little on maintaining or
recover customers.
At TELCO, we work on your clients to recover and activate them. To find out the reasons why they have stopped buying, we propose special reactive loyalty conditions to end up converting them into active customers again.
SURVEYS
OF CUSTOMER SATISFACTION
We show you the truth about what is happening
To find out what your customers think about your products, your services, or about your brand, you just have to ask them.
All the surveys are important to have the pulse of our business: the one after a call (CS), the one after buying (CX), the one if you would recommend me (NPS), etc.
Let us design the best strategy for conducting the surveys to obtain objective data that will help you in decision-making. We are professionals in marketing-contact.
ACTIVE LISTENING
SPEECH ANALYTICS
Technology applied to the analysis of conversations
Applying state-of-the-art technology “NEXIDIA” (which is capable of analyzing thousands of conversations) we design methodologies that allow us to make decisions to address vitally important needs; needs that will evolve your business.
Among other:
· Detect sales opportunities or new business.
· Measure customer sentiment.
· Discover agents’ unproductive silences.
· Cross-selling, identifying arguments and moments
optimal for launching proposals.