MEJORAMOS RESULTADOS
MEJORAMOS RESULTADOS

I WANT TO TAKE CARE OF MY CUSTOMERS

We know how to take care of Clients, we have been there for more than 30 years and we continue to do so. We must do very well because more than 400 companies have trusted us with their Customer Care. We will be the skin of your company and we will take care of your most precious asset

CUSTOMER CARE SERVICE

TO THE CLIENT (SAC)

We professionalize customer service

RECOVERY

OF CUSTOMERS

The most profitable marketing action

SURVEYS

OF SATISFACTION

We show you the truth about what is happening

ACTIVE LISTENING

SPEECH ANALYTICS

Technology applied to the analysis of conversations

SPEECH ANALYTICS

IF WE LISTEN WE SEE, AND IF WE SEE, WE ACT

During the execution, we use SPEECH ANALYTICS technology

in all contact channels, analyzing all conversations.

WHAT WE GET

MEASURE THE FEELING

Reactions to arguments vs moment, customer experience

DETECT PROCESSES TO ROBOTIZE

Filling in the order, recurring queries, updating data, etc.

DETECT OPPORTUNITIES

Identify them to launch a sales proposal to lost customers

NORMATIVE COMPLIANCE

Verify completion, Quality, etc.

CUSTOMER CARE SERVICE

TO THE CLIENT (SAC)

We professionalize customer care services

Attend, respond and solve expertly: that has to be the objective. For this, and for a company to trust us with something so valuable, it is necessary to have a great human team, with the best technology and the necessary experience.

We can do it: 100% in TELCO, 100% in your COMPANY, mixed, or only when needed. Let our consultants help you to have Customer Care Professional Services.

RECOVERY

OF CUSTOMERS

The most profitable marketing action

In every portfolio, some clients stop buying or decrease their volume. Almost always due to a lack of follow-up, contact, or attention. Mostly, due to lack of care.

We put a lot of focus on capturing and very little on maintaining or
recover customers.

At TELCO, we work on your clients to recover and activate them. To find out the reasons why they have stopped buying, we propose special reactive loyalty conditions to end up converting them into active customers again.

SURVEYS

OF CUSTOMER SATISFACTION

We show you the truth about what is happening

To find out what your customers think about your products, your services, or about your brand, you just have to ask them.

All the surveys are important to have the pulse of our business: the one after a call (CS), the one after buying (CX), the one if you would recommend me (NPS), etc.

Let us design the best strategy for conducting the surveys to obtain objective data that will help you in decision-making. We are professionals in marketing-contact.

ACTIVE LISTENING

SPEECH ANALYTICS

Technology applied to the analysis of conversations

Applying state-of-the-art technology “NEXIDIA” (which is capable of analyzing thousands of conversations) we design methodologies that allow us to make decisions to address vitally important needs; needs that will evolve your business.

Among other:
· Detect sales opportunities or new business.
· Measure customer sentiment.
· Discover agents’ unproductive silences.
· Cross-selling, identifying arguments and moments
optimal for launching proposals.