1. Website owner

This website (en adelante, el “Sitio Web”) is owned by TELCO CUSTOMER CARE & SOCIAL MEDIA COMPANY, SL (hereinafter, “TELCO”), a company incorporated under Spanish law, with registered office C/ Pantoja, 10 – 3º (28002) Madrid, CIF B78923711 and registered in the Mercantile Registry of Madrid, Volume 10816, Folio 35, LeafM170.877, Inscription 7th.

To communicate with TELCO directly and effectively or if you have any questions about the provisions of this legal notice (hereinafter, the “Legal Notice”), you can contact the email address:


  1. Object, the scope of application, and duration

This Legal Notice regulates the use of the Website, as well as its access, navigation, and, in general, the relationship of the owner of the Website with any person who accesses it (hereinafter, referred to individually as the “User” or collectively as the “Users”).

The Website provides Users with general information about TELCO and its activities (hereinafter, the “Content”), all under this Legal Notice. As it is a professional page, its content is not directed to Users who are minors.

Notwithstanding the foregoing, access to certain content or services that may be provided in the future may be subject to compliance with particular conditions that, depending on the case, will replace, complete and/or modify these general conditions and that, in the event of contradiction with these, will prevail.

TELCO reserves the right to modify, at any time and without the need for prior notice, the presentation, configuration, and content of the Website or the conditions required for its access and/or use, as well as interrupting, suspending or terminating access to the content of the Website, without the possibility by the User to demand any compensation.

The temporary validity of this Legal Notice coincides, therefore, with the time of its exposure, until it is totally or partially modified, at which time the new notice will become valid legal information made available to Users on this Website.

The access, navigation, and use of the Website by a User imply the express and unreserved acceptance of all the terms of this Legal Notice and any particular conditions, having the same validity and effectiveness as any contract entered into in writing and signed.


  1. Access

The use of the Website will be free of charge, without prejudice to the cost of connection through the corresponding network of telecommunications that the User has access to.

TELCO is not responsible for damages or losses of any kind caused to the User that is caused by failures or disconnections in the telecommunications networks that cause the suspension, cancellation, or interruption of access to the Website.


  1. Terms of use

The main purpose of these Terms of Use is to regulate access to the Website. Those who freely access the Website are obliged to observe them. Access and navigation through the Website imply the acceptance of the same expressly and without reservations.

The Website does not constitute a means to establish a professional relationship or of any other type between TELCO and the User.

Those who access the SiteWeb must observe the applicable legislation, the ethical codes, and the Conditions of Use of the Website scrupulously.

Excessive or abusive use of the Website may result in the denial of access to it. Any use that goes against the general principles of good faith, morality, and public order, that causes or may cause damage to the Website and/or third parties, as well as to their respective interests, including copyright, and behaviors aimed at disabling or impairing the operation and usability of the Website, as well as those that violate any specific instruction and/or warning that has been communicated, by TELCO or the person designated by it for this purpose. In particular, with a merely illustrative but not limiting character, the following conducts are not allowed:

  1. Denigrate the services provided by TELCO.
  2. The use of computer viruses or any other code, file, or program that is designed or intended to interrupt, damage, or limit the operation of any software, hardware, or telecommunications equipment, or damage or gain unauthorized access to data or other information the Website or any third party.
  3. Delete the technical protections of computer programs or try to test the vulnerability of any system or network of the Website or violate any security or authentication measure.
  4. Use false identities or impersonate the identity of others in the use of the Website, including the use, where appropriate, of passwords or access codes of third parties.
  5. Use the contents of the Website for commercial purposes when this is not expressly authorized.
  6. Associate Website content with information of a pornographic nature, related to any type of exploitation of a racist, xenophobic nature, or linked to terrorism or arms trafficking.
  7. Transform, publicly communicate, distribute, assign, reproduce or modify the contents of the Website, unless any of the valid exceptions may be applied by law or expressly authorized by TELCO.
  8. Failure to comply with the technical requirements or specifications established for access to the Website.
  9. Promote, carry out, support, or encourage actions contrary to free competition or that constitute unfair competition.

The operation of the Website is supported by servers of service provider companies, connected by public and private communications infrastructures.

Access to the Website may be suspended for technical reasons or reasons of force majeure, such as:

a) Failures in the electrical or telephone network supply,

b) Virus attacks on servers that support the Website,

c) User errors in accessing the Website,

d) Fires, floods, earthquakes, or other acts of nature,

e) Strikes or labor disputes,

f) War conflicts or other situations of force majeure.

These causes that are expressed by way of enumeration, but not limited to, are unforeseeable or, foreseen or foreseeable, are unavoidable.

TELCO is exonerated from any type of responsibility when they materialize.

Failure to comply with any of the rules included in this Legal Notice or the legislation in which they are protected may imply the materialization of an illegal act, an administrative sanction, an offense, or a crime and will entitle TELCO to, where appropriate, demand the responsibility in the civil, administrative, labor or criminal field that may correspond.

TELCO declares that it has adopted the necessary measures, within its possibilities and the state of technology, to guarantee the operation of the Website and detect the existence of viruses and other harmful components to Users. However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, TELCO cannot guarantee the absence of viruses or other elements that may cause alterations in computer systems ( software and hardware) of the User or their electronic documents and files contained therein, the User assuming any risk or damage that may occur, thus guaranteeing TELCO’s indemnity in this regard. It corresponds to the User, in any case,


  1. Embedded content or linked sites

Links on other web pages to the Website

If any User, entity, or website/web page wishes to establish some type of link to the Website, the link must be absolute and complete so that it takes the User to the URL address of the Website and completely covers the entire extension of the screen of the Main Page or Home of the Website.

In any case, it is prohibited to establish frames of any kind that surround the Website or allow the display of its content through different Internet addresses or if they are displayed together with content outside the Website: (i) may cause an error, confusion, or deception in Users about the true origin of the contents, (ii) suppose an act of comparison or unfair imitation, (iii) serve to take advantage of the reputation of the brand and prestige of TELCO or (iv) in any other way is prohibited by law current.

The establishment of the link does not imply the existence of professional relations between TELCO and the owner of the third-party website, nor the acceptance, approval, sponsorship, verification, or supervision by TELCO of its contents or services.

TELCO does not authorize the establishment of links to the Website from those third-party websites that contain illicit, illegal, inappropriate materials, information, or content or that contravene morality, public order, or generally accepted social norms. However, TELCO does not have the human and technical means to know and control all the information, content, products, or services provided by third-party websites that may have established links to the Website, for which TELCO does not assume any type of responsibility for any aspect related to said third-party websites.

TELCO reserves the right to prohibit or disable at any time and immediately any link to the Website, especially in cases of the illegality of the activity or content of the third party website in which the link is included. If Users have effective knowledge of the illegality of activities carried out through these third-party websites, please notify TELCO immediately so that the access link can be disabled.

Links to other web pages

Mentions that can be made on the Website to other third-party websites will be for informational purposes only. TELCO does not develop or administer said pages nor is it the owner of the aforementioned Internet addresses unless this is expressly indicated. For this reason, TELCO will not be responsible for the contents that they incorporate, for the damages or losses derived from said access, nor for those generated by the services they provide.

If Users have effective knowledge of the illegality of activities carried out through these linked sites, please notify TELCO immediately so that it can proceed to disable the access link to it.


  1. Intellectual and Industrial Property Rights

TELCO is the owner of the rights to exploit the intellectual and industrial property of the Website, including all the Contents and elements thereof (by way of example, texts, images, audio, and videos) available from the Website, as well as those that it has hosted. on third-party sites, either because they are owned by you, or because you have obtained the appropriate rights for their use. Likewise, TELCO has obtained the appropriate authorizations regarding the image rights of those who appear on its Website.

The brands incorporated into the Website are owned by TELCO or by third parties, with authorization for their use on the Website. Those who browse the Website are prohibited from using said brands, logos, and distinctive signs without the authorization of the owner or the license to use them.

The total or partial reproduction, copying, or distribution of the Content is prohibited without the express authorization of TELCO. In no case will it be understood that the access and navigation of the User implies a waiver, transmission, license, or total or partial assignment of said rights by TELCO. Likewise, it is prohibited to modify, copy, reuse, exploit, reproduce, publicly communicate, transmit, use, treat or distribute in any way all or part of the Contents and elements of the Website for public or commercial purposes, if there is no the express written authorization of TELCO.

The User may view and obtain a temporary private copy of the contents for their exclusive personal and private use in their computer systems (software and hardware), provided that it is not to carry out activities of a commercial or professional nature. The User must refrain from obtaining, or trying to obtain, the contents by means or procedures other than those that in each case would have been made available to them or those that are habitually used on the Internet. The User must respect at all times all intellectual and industrial property rights on the Website owned by TELCO or third parties.

Therefore, following the previous paragraph, the User may, in addition to viewing the Contents and elements of the Website, make prints, copies, or downloads of the same, provided that such actions are aimed exclusively at their personal use, and private..

The use of TELCO’s contact details (postal address, telephone number, email address) to send any type of commercial communication is also prohibited unless prior authorization is obtained and necessary authorization by the applicable regulations.



  1. Publication of standards: use and update

This Legal Notice (together with the Conditions of Use, as well as the Privacy and Cookies Policy) is available to those who access the Website in their capacity as Users or are interested in the activities of TELCO. Those who enter it can consult and print it without the need to register.

The content of the rules contained in said Legal Notice will be adapted under the modifications that occur in the applicable legislation, the structure of the organization, the services, the design and the technical specifications of the Website, and the technological infrastructure, with the which will be updated periodically and without prior warning.

In these terms, we suggest you consult it periodically to verify its changes over time.

  1. Competent jurisdiction and applicable law

EThis Legal Notice, which also includes the Conditions of Use of the Website and the Privacy Policy Privacy, will be interpreted under Spanish legislation. Due to the supranational nature of electronic communications infrastructures, those who access the Website from other countries must also observe the applicable legislation promulgated by each state, to the extent that they are mandatory.

For the resolution of any controversy and/or discrepancy that may arise concerning the existence, validity, interpretation, application, execution, breach, or nullity of this Legal Notice, the mandatory rules on applicable legislation and competent jurisdiction will be applied.