We have united all our years of experience in Customer Care with the best technological Partners, this allows us to offer a high-quality service to the users of your eCommerce, adapted to the needs of your business online.
We have united all our years of experience in Customer Care with the best technological Partners, this allows us to offer a high-quality service to the users of your eCommerce, adapted to the needs of your business online.
Outsource the customer service of your business Online, without losing control, with the guarantee of working with experts in Customer Service for eCommerce.
Our Call Center eCommerce system connects with the main online sales platforms: Magento, Prestashop, Woocommerce, Shopify, etc.
We give service from our platform in Madrid to Europe, America, and LATAM, with multi-language teams.
Standard Customer Service for eCommerce is in Spanish and English, and on-demand, depending on volume, in Catalan, Portuguese, German, French, Italian, Dutch, etc.
Platform hours: Service assisted by agents, Monday through Friday from 8:00 a.m. to 10:00 p.m. Spanish time Saturdays, Sundays, holidays, and night hours, robotized or with human attention on demand.
Outsource the customer service of your business Online, without losing control, with the guarantee of working with experts in Customer Service for eCommerce.
Our Call Center eCommerce system connects with the main online sales platforms: Magento, Prestashop, Woocommerce, Shopify, etc..
We give service from our platform in Madrid to Europe, America, and LATAM, with multi-language teams.
Standard Customer Service for eCommerce is in Spanish and English, and on-demand, depending on volume, in Catalan, Portuguese, German, French, Italian, Dutch, etc.
Platform hours: Service assisted by agents, Monday through Friday from 8:00 a.m. to 10:00 p.m. Spanish time Saturdays, Sundays, holidays, and night hours, robotized or with human attention on demand.
The standard models offered by other platforms, to provide coverage in this type of service, are quoted by hours of agent position, or by minutes of operation in the form of a variable fee.
These models are expensive, they do not fit into the margins that an Online business manages and since they are fixed amounts, they never correspond to the results of eCommerce.
The Customer Service (SAC) model for eCommerce that we have designed is unique in the market. Pay only for the issues resolved: commercial, logistic, administrative, etc.
We work with a ticket system, which allows us to measure management from its beginning to its closure. Management can start in a chatbot, go through several calls and end in an
e-mail. Our system classifies the type of management if it is automatic or human and applies the price that we have set in the proposal, this is true pay-for-use “SAC FullCommerce”
In addition, we will not only provide the solution to queries and incidents of your customers, but we will also go further and offer a Commercial Customer Service (SACC), which helps increase eCommerce sales.
Our goal is to turn each contact into a sales opportunity.
The standard models offered by other platforms, to provide coverage in this type of service, are quoted by hours of agent position, or by minutes of operation in the form of a variable fee.
These models are expensive, they do not fit into the margins that an Online business manages and since they are fixed amounts, they never correspond to the results of eCommerce.
The Customer Service (SAC) model for eCommerce that we have designed is unique in the market. Pay only for the issues resolved: commercial, logistic, administrative, etc.
We work with a ticket system, which allows us to measure management from its beginning to its closure. Management can start in a chatbot, go through several calls and end in an e-mail. Our system classifies the type of management if it is automatic or human and applies the price that we have set in the proposal, this is true pay-for-use “SAC FullCommerce”
In addition, we will not only provide the solution to queries and incidents of your customers, but we will also go further and offer a Commercial Customer Service (SACC), which helps increase eCommerce sales.
Our goal is to turn each contact into a sales opportunity.
You have control. Choose the type of service you need at all times. 100% outsourced or only spillovers.
Monitor in real-time. Access the system whenever you want to listen to calls, consult reports, and monitor activity.
We connect and manage your customer relationship and management systems: Zendesk, CRM Dynamics 365, Salesforce, etc.
Develop your eCommerce Customers. We design email marketing + telemarketing campaigns, to provoke second purchases, and recover abandoned carts, we do promotions, quality surveys, etc.
You have control. Choose the type of service you need at all times. 100% outsourced or only spillovers.
Monitor in real-time. Access the system whenever you want to listen to calls, consult reports, and monitor activity.
We connect and manage your customer relationship and management systems: Zendesk, CRM Dynamics 365, Salesforce, etc.
Develop your eCommerce Customers. We design email marketing + telemarketing campaigns, to provoke second purchases, and recover abandoned carts, we do promotions, quality surveys, etc.
· Clients 100% connected to your online business
· Each moment requires a different channel
· A single conversation, different contact channels
· Telephone, email, WhatsApp, Chat, RRSS…
· Click to Call: we call you whenever you want
· email / Form: Response
· Chat: Instant response
· WhatsApp: Quick and easy
· RRSS: Active listening to improve Online Reputation
· Commercial inquiries about products
· Resolution of incidents: deliveries, returns…
· Assistance in browsing the eShop (Cobrowsing)
· Post-sale quality surveys
· Attention in Spanish and English. Other languages on request
· Push up second purchases
· Abandoned cart recovery
· Cross-sell and Up-sell
· Communication promotions
· New products
· Database segmentation
· Commercial inquiries about products
· Resolution of incidents: deliveries, returns…
· Assistance in browsing the eShop (Cobrowsing)
· Post-sale quality surveys
· Attention in Spanish and English. Other languages on request
· Push up segundas compras
· Recuperación de carritos abandonados
· Cross-sell y Up-sell
· Comunicación promociones
· Nuevos productos
· Segmentación de bases de datos