WE HUMANIZE THE PRESENCE OF YOUR BUSINESS ON THE INTERNET

Outsource the customer service of your business Online, without losing control, with the guarantee of working with experts in Customer Service for eCommerce.
Our Call Center eCommerce system connects with the main online sales platforms: Magento, Prestashop, Woocommerce, Shopify, etc..
We give service from our platform in Madrid to Europe, America, and LATAM, with multi-language teams.
Standard Customer Service for eCommerce is in Spanish and English, and on-demand, depending on volume, in Catalan, Portuguese, German, French, Italian, Dutch, etc.
Platform hours: Service assisted by agents, Monday through Friday from 8:00 a.m. to 10:00 p.m. Spanish time Saturdays, Sundays, holidays, and night hours, robotized or with human attention on demand.

PAY PER USE eCOMMERCE SAC «SAC FULLCOMMERCE»

The standard models offered by other platforms, to provide coverage in this type of service, are quoted by hours of agent position, or by minutes of operation in the form of a variable fee.
These models are expensive, they do not fit into the margins that an Online business manages and since they are fixed amounts, they never correspond to the results of eCommerce.
The Customer Service (SAC) model for eCommerce that we have designed is unique in the market. Pay only for the issues resolved: commercial, logistic, administrative, etc.

We work with a ticket system, which allows us to measure management from its beginning to its closure. Management can start in a chatbot, go through several calls and end in an e-mail. Our system classifies the type of management if it is automatic or human and applies the price that we have set in the proposal, this is true pay-for-use “SAC FullCommerce”

In addition, we will not only provide the solution to queries and incidents of your customers, but we will also go further and offer a Commercial Customer Service (SACC), which helps increase eCommerce sales.
Our goal is to turn each contact into a sales opportunity.

GENERATE GOOD EXPERIENCES, ENSURE THE SUCCESS OF YOUR ECOMMERCE

You have control. Choose the type of service you need at all times. 100% outsourced or only spillovers.

Monitor in real-time. Access the system whenever you want to listen to calls, consult reports, and monitor activity.

We connect and manage your customer relationship and management systems: Zendesk, CRM Dynamics 365, Salesforce, etc.

Develop your eCommerce Customers. We design email marketing + telemarketing campaigns, to provoke second purchases, and recover abandoned carts, we do promotions, quality surveys, etc.